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Privacy & Terms

Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our site.
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By providing us with your data, you warrant to us that you are over 18 years of age.
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The business is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Innovative Business Funding, LLC, along with its subsidiaries and affiliates (collectively referred to as “Innovative Business Funding,” “we,” “our,” or “us”) are dedicated to safeguarding your trust and confidence regarding the privacy and security of your personal information. This Privacy Policy outlines how we handle, share, and protect the personal data collected:

  • via our website innovativebusinessfunding.com, and other websites or mobile apps where this Privacy Policy is posted or linked (collectively, the “Digital Properties”) and any services available through these platforms;
  • in relation to the delivery of our products and services to our customers;
  • through our business development and marketing efforts; and
  • during our other offline and business interactions.

We refer to our online and offline interactions with you as the “Services.” In this Privacy Policy, “personal information” refers to any data that identifies, relates to, describes, can be reasonably associated with, or could be reasonably linked, directly or indirectly, to an individual. Please review this Privacy Policy carefully to understand our information handling and privacy practices. California residents can find more information about our privacy practices and their rights by clicking here. For information on how we handle financial data and your options regarding such information, please consult our Financial Privacy Disclosure.

PERSONAL INFORMATION WE COLLECT
We may collect or obtain information about you in several ways, depending on your use of the Services and how you interact with us: (1) directly from you; (2) automatically when you visit and interact with the Digital Properties; and (3) from third parties. More details about our collection of your personal information are provided below.

Information you provide
When you engage with the Digital Properties or interact with us in other ways, we collect personal information that you share. For instance, we may gather personal data when you contact us (via phone, email, etc.), ask for promotional communications or other materials, or communicate with us in any way.

Depending on how you interact with us and the Services, we may collect the following categories of personal information directly from you:

  • Contact details, including your name, mailing address, phone number, and email address.
  • Identification information, such as your IBF account name, Social Security number, birth date, and other similar identifiers.
  • Communication records, including recordings of our email and phone conversations with you and any correspondence related to providing you with the Services.
  • Preferences, such as how often you want to receive marketing and promotional communications from us.
  • Any other information you choose to provide, including data you input into webforms on the Digital Properties and other details you share during your interactions with us.

When applicable, we may indicate whether and why you must provide certain personal information, as well as the consequences of not doing so. For example, we may need specific personal information from you to provide the Services.

When you interact with an automated assistance chatbot on the Digital Properties, you may voluntarily provide certain information, which our service provider enables on our behalf. Please note that your conversations with any chatbot on the Digital Properties may be monitored and recorded, and any personal information you provide will be handled by us and our service provider in accordance with this Privacy Policy.

Some personal information we receive from you may pertain to other individuals (e.g., co-borrowers). You are responsible for obtaining all necessary permissions to provide us with personal information relating to other individuals.

Information collected through automated means
When you visit and interact with the Digital Properties, we (and our service providers and partners) may use cookies, pixels, web beacons, software development kits (SDKs), and other similar tracking technologies to automatically collect certain information.

The specific types of information we (and our service providers and partners) may collect include:

  • Device data, including IP address and/or unique device identifiers, device location, and details about your browser, device, and operating system.
  • Usage information, such as details about your interactions with the Digital Properties (e.g., visit dates/times, areas/pages visited, time spent, access domain) and other clickstream/usage data.

We and our partners may use cookies or similar technologies to gather information about your behavior on the Digital Properties (e.g., navigation, scrolling, keystrokes, form interactions) and your responses to our emails.

Analytics

We utilize third-party analytics tools to better understand Digital Properties usage and improve their effectiveness. This may include drawing inferences from collected data. For example, we use Google Analytics to analyze user interactions. For information on Google’s data practices and opting out, visit https://policies.google.com/technologies/partner-sites and https://tools.google.com/dlpage/gaoptout.

Interest-based advertising

We employ third-party tools to deliver personalized ads across the internet. These tools use cookies, pixels, web beacons, and similar technologies to collect information about your interactions with our Digital Properties and other sites/apps across devices. This data helps serve and measure ad performance. For more on your choices regarding interest-based ads, see the “Your Choices” section below.

You may be able to limit tracking or decline cookies through your device or browser settings. Check your browser’s “Help” section for guidance on managing cookies and tracking preferences. More information about cookies is available at https://allaboutcookies.org/.

Site recording technology

We use third-party technologies to record visits to our Digital Properties. These tools collect data like page URL, mouse movements/clicks, user inputs, page snapshots, time on page, visit date/time, and browser headers. By using our Digital Properties or Services, you agree to our use of these recording technologies and the collection/use of the information they gather.

ChatBot Technology

We employ chatbots on certain Digital Properties for customer service and support, including a virtual assistant. Chatbots are software applications that simulate human conversations via text or voice, enabling human-machine communication without human operators. They use pre-programmed scripts, machine learning, and generative AI to respond to natural language queries based on their knowledge database. Chatbots will indicate limitations for concepts they’re not programmed to understand. Our chatbot functionality is limited to IBF customer service inquiries and may not be monitored in real-time. We collect and maintain information you provide when using the chatbot. You are responsible for the accuracy of information you provide.

We strongly advise against sharing sensitive or personal data, like financial details or confidential information, with the chatbot. We create and store chat transcripts through a third-party provider. These transcripts and the information you provide may be used for quality control, customer service, fraud prevention, and security purposes.

Information from Other Sources

We may obtain your personal information from various sources, including credit bureaus, service providers, customers, lead generators, social media platforms, Network Partners, and other partners.

This information may include:

  • Contact details
  • Demographic data
  • Consumer credit reports and scores
  • Credit history and other consumer reports/credit information
  • Financial information (e.g., account details, loan terms, amounts, usage)
  • Internet or electronic network activity information

We use this information to:

  • Maintain and supplement our collected data
  • Personalize your experience
  • Conduct internal business analysis
  • Fulfill other business or commercial purposes outlined in this Privacy Policy

Information Combination

We may combine personal information from various sources, including:

  • Information you provide
  • Data automatically collected through Digital Properties
  • Information from third-party sources

Where applicable, we will use, disclose, and protect combined information as described in this Privacy Policy.

How We Use Personal Information

We may use collected personal information for:

  1. Providing Services: Operating, maintaining, supporting, and delivering our Services.
  2. Communication: Contacting you for administrative purposes and sending important updates.
  3. Marketing: Sending promotional communications about products or services.
  4. Personalization: Tailoring content and experiences to you.
  5. Interest-based advertising: Serving targeted ads across devices and platforms.
  6. Research and analytics: Improving Services and developing new features.
  7. Security: Monitoring systems, preventing fraud, and protecting users and our business.
  8. Legal compliance: Meeting obligations and responding to lawful requests.
  9. Business operations: Supporting general functions and business transactions.

We may also use your information as described at collection points or with your consent. Additionally, we may use personal information to protect our rights, privacy, safety, property, and those of others.

How We Disclose Personal Information

We may share each category of collected personal information with the following recipient categories:

  • Our Affiliates and Subsidiaries. We share your personal data with other companies in our brand family to fulfill any purpose outlined in this Privacy Policy.
  • Network Partners. When you use our Services to request a loan, we disclose your personal information to lenders and other network members (collectively, “Network Partners”) as needed to deliver your requested products and services. We may also share your data with Network Partners to offer you relevant financial products and services. Note that Network Partners may use and keep your information whether or not you use their services, subject to their own privacy policies. We regularly update our Network Partner list and encourage you to review it periodically to stay informed about who we share information with.
  • Financial Companies. We disclose your personal data to other financial firms we collaborate with for joint marketing or to offer financial-related products or services that may interest you.
  • Our Business Partners. We share your personal information with companies we partner with to provide Services and carry out other activities described in this Privacy Policy.
  • Our Service Providers. We disclose your personal data to third parties that support our business operations and administer activities on our behalf.
  • Our Analytics Providers. We share your personal information with parties that help us perform analytics and measure the effectiveness of our Services and marketing efforts.
  • Our Marketing and Advertising Partners. We disclose your personal data to marketing and advertising partners, including social media networks, third-party ad networks, and others who help us serve, measure, and optimize our ads.
  • Governmental and Public Authorities. We share your personal information with government and public authorities as required or allowed by law in jurisdictions where we operate, including in response to legal requests from law enforcement or regulatory bodies.
  • Relevant Third Parties in Business Transactions. We may share or transfer your personal data to an acquirer, successor, or assignee during mergers, acquisitions, debt financing, asset sales, or similar transactions, as well as in cases of insolvency, bankruptcy, or receivership.
  • Other Parties. We may disclose your personal information to other parties as necessary to: (1) comply with laws; (2) protect our operations and those of our affiliates; (3) prevent and investigate fraud and illegal activities; (4) safeguard our rights, privacy, safety, property, and those of others; or (5) pursue available remedies or limit potential damages.

We may share your personal data for other reasons disclosed at collection time or before sharing. We may also share your information with your consent or at your direction. We may de-identify, anonymize, or aggregate personal data and share it with third parties for various lawful purposes.

YOUR CHOICES

We value your privacy and offer options for how we use your personal information, as detailed below.

  • Financial Information: For information on how we handle financial data and your related choices, please review our Financial Privacy Disclosure.
  • Interest-Based Advertising: We use services from Google, Meta, TikTok, and others that use tracking technologies to gather information about your online activities, preferences, and interactions across devices and websites. These services help us deliver targeted ads and measure our campaign performance. For example, they allow us to retarget you with

based on your interactions with our Digital Properties when using Google, Meta, or TikTok platforms and to track clicks to our sites after seeing ads on those or other platforms. Some websites/platforms and devices offer options for interest-based advertising, as outlined below.

Opt out separately on each browser and device, as opt-outs apply only to that specific browser or device. If you clear cookies, switch browsers, or use a new device, you’ll need to opt out again.

Access and Correct Personal Information: Depending on your engagement with us and location, you may request access to or correction of certain personal data we hold about you. You may also access and correct some info by logging into our sites. For loan-related data access/correction requests, contact us:

We’ll only respond to access, correction, or deletion requests as required by law.

INFORMATION SECURITY
We use physical, electronic, and procedural safeguards to protect your personal data from unauthorized access and disclosure. However, no system is 100% secure. While we take steps to secure your information, we can’t guarantee complete security for your data, searches, or communications.

INFORMATION RETENTION
We keep your personal information as long as needed to fulfill the purposes in this Privacy Policy, meet legal or reporting requirements, or longer if allowed by law. We may retain or provide access to personal data only as required by applicable law. To decide how long to keep personal information, we consider its amount, nature, and sensitivity; potential risks from deletion, unauthorized use, or disclosure; and whether we can achieve processing purposes through other means.

or the sharing of personal data; the intended uses of the information; potential alternative methods to achieve these goals; and relevant legal mandates.

When we anonymize data, we’ll use and maintain it in its de-identified state, avoiding re-identification unless required or allowed by law.

EXTERNAL SERVICES

Our Digital Properties may include links or features from third-party websites and services, including social media widgets and plugins, which aren’t covered by this Privacy Policy. Any personal details you provide to these external entities are sent directly to them and fall under their privacy policies, even if accessed through our Digital Properties. We advise reviewing all third-party privacy policies before sharing your personal information.

PROTECTING MINORS’ PRIVACY

The Services aren’t designed for or aimed at individuals under 18, and we don’t intentionally gather personal information from minors under 18.

U.S.-FOCUSED SERVICES

Our Digital Properties are designed to offer services within the United States and comply with U.S. laws. Some Services may not be accessible in all U.S. states or territories. We don’t claim that our Digital Properties adhere to or operate under the laws of any other country or jurisdiction.

PRIVACY POLICY UPDATES

We may revise this Privacy Policy periodically to reflect changes in our data handling practices and/or legal requirements. The “Last Updated” date at the top indicates when this Privacy Policy was last modified. For significant changes, we’ll provide additional notice as required by law. Unless stated otherwise, the current version applies to all Digital Properties and personal information we control. We encourage you to review this Privacy Policy regularly to stay informed about our data practices. By using our Digital Properties, you agree that any changes apply to your personal information, whether collected before or after such changes.

CONTACT INFORMATION

For questions or comments about this Privacy Policy or our data practices, please reach out to us at:

info@innovativebusinessfunding.com.